Shipping Policy
Free Shipping on Prepaid Orders
We offer free standard shipping on all prepaid orders to make your shopping experience even better!
Dispatch Time
Dispatched within 48 Hours!
All orders are processed and dispatched within 48 hours of confirmation. This ensures you receive your products as quickly as possible.
Delivery Timeframe
Estimated delivery: 5 to 10 days
Your order will be delivered within 5 to 10 business days from the date of dispatch. Please note that this is an estimated timeframe and actual delivery may vary based on your location.
Shipping Coverage
We currently ship across serviceable PIN codes in India. International shipping is not active yet.
- Major metros and tier-1 cities: 5-7 business days
- Tier-2 cities and towns: 7-10 business days
- Remote locations: May take up to 10-12 business days
Shipping Partners
We assign carriers based on your location and serviceability. Our shipping network includes Delhivery, Blue Dart, and DHL for domestic deliveries. DHL is also used on select lanes and reserved for future international operations.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your shipment status in real-time through our shipping partner's tracking portal.
Delivery Issues
If you experience any issues with your delivery, such as:
- Delayed delivery beyond the estimated timeframe
- Damaged package upon arrival
- Missing items in your order
- Any other delivery-related concerns
Please contact our customer service team immediately at aniket@zoir.inor call us at +91 77959 79460. We will work with you to resolve any issues promptly.
Escalation SLA: delivery concerns are acknowledged within one working day during support hours.
Special Instructions
- Please ensure someone is available at the delivery address to receive the package
- Our delivery partners may contact you before delivery for coordination
- In case of failed delivery attempts, our customer service will contact you to arrange re-delivery
- Signature may be required for high-value orders for security purposes
Important Notes
- Shipping times are estimates and may vary during peak seasons or due to unforeseen circumstances
- We are not responsible for delays caused by courier exceptions, weather disruptions, or force majeure events
- During festive seasons and promotional periods, delivery times may be extended
- Orders placed on weekends or public holidays will be processed on the next business day