Refund & Return Policy
Last updated: April 12, 2026
Thank you for shopping with XELD. This policy explains exactly when returns are accepted, which items are excluded, and how refunds are processed.
7-Day Return Window
Return requests must be raised within 7 days of delivery. Items must be unused, unwashed, with original tags and original packaging.
Eligible Cases for Return or Exchange
- Damaged item: Product received with transit damage.
- Defective item: Manufacturing defect identified after delivery.
- Wrong item: Item delivered does not match your confirmed order.
- Size exchange request: Exchange accepted if product is in original, resellable condition.
For faster resolution, share clear photos/video of the package and item during unboxing when raising a claim.
Size exchanges may include an additional logistics charge of INR 100.
Non-Returnable / Non-Refundable Cases
- Items that are used, dirty, washed, altered, or customer-damaged.
- Items without original tags or original packaging.
- Requests raised after the 7-day return window.
- Orders cancelled after shipment handover to courier.
Refund Timeline and Method
Once the returned item is received and passes inspection, refunds are issued within 5 days after inspectionto the original payment source. Processing time may vary by payment provider.
How to Start a Return
- Email aniket@zoir.in with your order ID and reason.
- Our team will confirm eligibility and provide pickup/self-ship instructions.
- Ship the item in original packaging as instructed by support.
- After inspection, exchange or refund is processed as applicable.
Important Notes
- Return approval is subject to product inspection and policy compliance.
- XELD is operated by AAR N Polymers (GSTIN: 29BSRPK8815P1ZK).
- For any return policy query, contact support at aniket@zoir.in.